Linkedin
About us
Linkedin
About me
Hey there! I'm Bayron Toruño, host of the Customer Success Talks podcast, and a Customer Success nerd. I started my journey in CS after a transition, and to be honest, I struggled to make sense of all the strategic jargon out there. It felt overwhelming, and I wished for more practical, tactical advice that I could actually use right away. That's why I created Customer Success Talks—as a way to learn from the best while also sharing digestible, real-world insights for those like me who are navigating this space.
I'm passionate about helping other CSMs with down-to-earth tips and actionable strategies. Through the podcast, my goal is to make customer success more approachable and to foster a community where we can all learn and grow together.
I believe in keeping things real, learning from mistakes, and sharing that knowledge to help others succeed.
Find and listen
your favorite
podcast here!
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for anyone passionate about customer success! Whether you're transitioning into CS or an early career CSM, this podcast is for you. We dive into the day-to-day challenges CSMs face, offering practical solutions that deliver real value. Each episode features insightful conversations with industry experts, real-life stories, and actionable tips. Join us and be part of a community where we grow and succeed together!
Other Episodes
You can also see us at
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Rob Zambito
Operationalizing Customer Success
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Rachel Provan
Getting Customers the Results They Came For
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Ali Cudby
Let's Make Our Customers Feel Seen, Heard, & Valued
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Dannah Vaughan & Hassan Akram
Beyond Business Mastering the Art of Personal Relationships in CS
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Jean-Marie Schiraldi & Luke Bartram
Cracking the Code: Navigating the CS Hiring Market
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Akshat Mathur
Unlocking the Power of Proactive Customer Success
Trusted by industry leaders
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"Vitally sponsoring CS Talks was a no brainer - it allowed us to efficiently reach our target audience of CS decision makers. Not only was it great for exposure and brand awareness, it also drove qualified leads. Bayron is great to partner with, ensuring a smooth and straightforward process."
Samantha Hunter, Sr. Demand Generation Manager at Vitally.
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"We had a great experience sponsoring the podcast. The collaboration felt natural and well thought through, and Bayron did an excellent job weaving Flowla into the conversations in a way that felt authentic rather than promotional. Overall, a smooth, positive partnership."
Erdem Gelal, CEO at Flowla.
